Shipping & Delivery Policy

 

Order Processing & Dispatch

At Baby Kids Store, we work hard to get your items to you as quickly as possible.

- Processing: Orders are processed immediately once payment has been confirmed.

- Dispatch: We generally dispatch orders within 24 to 48 hours (business days).

Estimated Delivery Timeframes

We use a range of trusted logistics partners to deliver products Australia-wide. Below are the estimated delivery times for major metropolitan areas. Please note these are estimates and may be affected by public holidays or external factors out of our control.

Location	Estimated Delivery Time
Victoria (Melbourne Metro)	1-3 Business Days
New South Wales (Sydney Metro)	3-4 Business Days
Queensland (Brisbane Metro)	3-4 Business Days
South Australia (Adelaide Metro)	3-4 Business Days
Tasmania	3-4 Business Days
Western Australia	5-6 Business Days
Northern Territory	5-7 Business Days
New Zealand (International)	14-21 Business Days

 

Tracking Your Order

Once your items have been dispatched, you will receive an email containing your tracking details within 48 hours.

No Updates? If your tracking number does not show movement after a few days, please contact our support team at support@babykidsstore.com.au so we can investigate the parcel's location on your behalf.

Shipping Costs

Shipping rates are calculated at checkout based on the weight and size of your order and your delivery location.

Bulky Items & Remote Locations: We endeavor to deliver to every corner of Australia. However, in rare cases, extremely heavy items or deliveries to remote locations may incur additional freight charges. If this applies to your order, our team will contact you via email prior to dispatch to discuss potential solutions.

Delivery Issues

"Delivered" but received nothing?

If your tracking status shows "Delivered" but you haven't received your package, please contact us immediately.

Important: Logistic carriers often delete Proof of Delivery (POD) data after 14 days. We must be notified within this timeframe to launch an investigation or claim.

Return to Sender (RTS)

If a package is returned to our warehouse (RTS), it is usually because:

1. The address provided was invalid or missing a Unit/Apartment number.

2. The delivery was refused at the address.

3. The package was not collected from the carrier's depot/post office within the required timeframe.

Please ensure you monitor your tracking to avoid missed deliveries. If a package is returned to us due to the reasons above, re-delivery fees will apply to have the item sent out again.

Authority to Leave (ATL)

Most deliveries are sent with "Authority to Leave" (ATL). This means if you are not home, the driver may leave the package in a safe place at their discretion.

If the driver deems it unsafe to leave the package, it will be taken to the nearest collection depot, and you will be notified on how to collect it (usually via a card left in your mailbox or an email update).

Check out our Refund Policy